ServiceNow Technical Architect/Developer

Position Title: ServiceNow Technical Architect/Developer Location: Coppell/Dallas, Texas (Onsite) Role Type: Contract Implementation Partner: HCL America Visa s: H1b/USC/TN/E3/OPT EAD/STEM Job Description: Strong hands-on experience with: ServiceNow SPM (Demand, Project, Portfolio, Investment Management) ServiceNow Platform Configuration, Workflows, Flow Designer ACLs, roles, approvals, and security model Reporting, dashboards, and Performance Analytics (preferred) Experience integrating ServiceNow with finance, time, HR, and DevOps systems Strong understanding of configuration vs customization best practices Functional & Domain Knowledge: IT Demand Management and Portfolio Governance IT Financial Management, project accounting, CAPEX/OPEX concepts Release Management and Change Governance Stage-gated delivery models and enterprise PMO processes Experience: 10+ years of ServiceNow platform experience 3+ years implementing ServiceNow SPM / ITBM modules Experience working in complex enterprise environments with governance boards Experience supporting post go-live operations and audits Certifications (Preferred): ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist SPM / ITBM ITIL certification (preferred)