IT Support Specialist - Ara Institute of Canterbury

IT Support Specialist | Ara Institute of CanterburyHelp keep learning powered by technology.Ara Institute of Canterbury is seeking a customer-focused IT Support Specialist to provide technical support to staff and students while ensuring the reliable operation of classroom technology, computer labs, and digital learning systems. Key Responsibilities:

• Provide Level 1 and Level 2 technical support for hardware, software, and user issues
• Install, configure, and maintain desktops, laptops, printers, and classroom technology
• Support Microsoft 365, learning management systems, and cloud-based services
• Troubleshoot network, Wi-Fi, and connectivity issues
• Manage user accounts, passwords, and access permissions
• Respond to service requests through the IT help desk and ticketing system
• Prepare and support technology for classrooms, laboratories, and campus events
• Maintain technical documentation and deliver excellent customer service

Skills & Experience:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience in IT help desk, desktop support, or technical support roles
• Knowledge of Windows operating systems, Microsoft 365, and networking fundamentals
• Strong troubleshooting, communication, and customer service skills
• Ability to work independently and as part of a collaborative team

Preferred Qualifications

• Experience supporting educational technology environments
• Knowledge of Active Directory, Microsoft Entra ID (Azure AD), or Azure services
• Familiarity with ITIL service management practices
• Experience with audiovisual and classroom technologies
• Relevant certifications such as CompTIA A+, Microsoft Certified, or ITIL Foundation

Why Join Ara Institute of Canterbury?Support technology that enhances teaching and learningJoin a collaborative and innovative educational environmentAccess ongoing training and professional development opportunitiesBuild your career with one of New Zealand's leading tertiaryPay: From $7,800.00 per monthBenefits:

• Child care assistance
• Employee mentoring program
• Health insurance
• Life insurance
• Professional development assistance
• Referral program
• Visa sponsorship
• Vision insurance

Work Location: In person