Business Process Re-engineering Manager

Location: Harrisburg, PA

Work Arrangement: Fully remote but local candidates preferred

Schedule: 7.5 hrs/day, 5 days/wk, 37.5 hrs/wk

Interview: Virtual

Contract: 05/26/2026 - 06/30/2026

Visas Accepted: USC, GC, GC EAD, H1B

Role Overview

This role serves as the execution arm of the Director of Operational Excellence within the Pennsylvania Department of Conservation and Natural Resources (DCNR), ensuring that business processes are documented, evaluated, streamlined, and aligned across programs. Responsibilities include facilitating planning sessions with business owners and supporting business process improvement initiatives.

Primary Responsibilities

• Lead process discovery and documentation efforts across multiple DCNR program areas.
• Facilitate cross-functional work groups to identify inefficiencies, redundancies, and risks.
• Develop current-state and future-state process maps, gap analyses, and improvement plans.
• Support governance structures, accountability mechanisms, and operational excellence initiatives.
• Develop performance metrics, dashboards, executive briefings, and status reports.
• Support implementation planning and change management activities.
• Deliver organized documentation suitable for long-term internal use.

Required Technical Skills

• Demonstrated experience in business process improvement initiatives.
• Experience leading projects or managing people
• Strong analytical, organizational, and written communication skills.
• Ability to work independently with minimal supervision in complex organizational environments.
• Proven experience leading enterprise or multi-program process redesign initiatives.
• Strong facilitation experience with senior leaders and cross-functional teams.
• Demonstrated experience implementing Lean, Six Sigma, BPM, or comparable methodologies.
• Experience producing professional-grade process documentation and executive-ready deliverables.

Preferred Qualifications

• Experience working with state or public-sector agencies.
• Relevant certifications (Lean Six Sigma, PMP, or similar}.
• Experience establishing governance frameworks or performance metrics.
• Familiarity with change management principles
• Experience building sustainable continuous improvement programs.