Hotel manager / reception manager/ Reservation manager

*Job Summary*We are seeking a dynamic and highly organised Hotel Manager to oversee and coordinate a wide range of events, including weddings, corporate functions, and social gatherings. The successful candidate will ensure seamless event execution, deliver exceptional guest experiences, and maximise revenue through effective upselling.This is an exciting opportunity to work within a vibrant hospitality environment, combining strong organisational skills with outstanding customer service. Key Duties

• Coordinate all aspects of events from initial planning to final execution, ensuring all client specifications are met
• Lead and manage the front‑of‑house team to deliver exceptional hospitality standards
• Upsell additional services and products to maximise revenue opportunities
• Oversee event setup, décor, and logistics to ensure smooth operations
• Liaise with clients, vendors, and internal teams to maintain clear communication
• Handle guest enquiries professionally and provide excellent customer service
• Manage time effectively to ensure all event components run to schedule
• Assist with fundraising activities and special promotional events
• Maintain accurate organisational records, including bookings, payments, and client preferences

Requirements

• Experience using Opera PMS (Opera 5 or Opera Cloud) is essential
• Proven experience in restaurant or hotel management, or in organising weddings or corporate events
• Strong organisational skills with the ability to manage multiple events simultaneously
• Excellent verbal and written communication skills
• Demonstrated ability to upsell and increase revenue streams
• Exceptional time‑management skills and strong attention to detail
• Experience in guest services or hospitality environments preferred
• Ability to work under pressure while maintaining professionalism and courtesy
• Fundraising experience is advantageous but not essential
• A proactive, hands‑on approach to ensuring all aspects of events run smoothly

Job Types: Full-time, Part-timePay: £24,923.00-£25,870.00 per yearBenefits:

• Company pension
• Employee discount
• Employee mentoring programme
• Flexitime
• Free parking
• On-site parking
• UK visa sponsorship

Education:

• Bachelor's (preferred)

Experience:

• Hotel management: 1 year (preferred)
• OPERA CLOUD: 2 years (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person