Location
Job description
Reports to: CEOWork Authorization: Employment Pass (EP) sponsorship available
Key Responsibilities• Design, build, and deploy internal AI agents for Sales, Customer Success, and Operations teams.• Architect solutions on the Microsoft 365 platform, including Copilot Studio, Power Platform, Microsoft Graph API, and Azure AI Foundry.• Recruit and lead a cross-functional team of engineers and designers.• Own end-to-end adoption metrics, with daily active usage as the primary success indicator.• Partner with the CEO to drive AI adoption and organizational change.
Language Requirements• Full professional proficiency in English.• Conversational Mandarin proficiency.
Required Qualifications• Hands-on experience in designing and building AI agents or AI-powered products.• Strong technical proficiency in the Microsoft 365 ecosystem, including Copilot Studio and Power Platform.• Background in CPaaS, CCaaS, or enterprise SaaS, with understanding of contact center and conversational AI solutions.• Proven track record of driving technology adoption and organizational change, with measurable results.
Preferred Qualifications• Prior experience delivering production-grade solutions on Microsoft Copilot or related platforms.• Prior experience in CPaaS/CCaaS companies or Microsoft implementation partners.• Strong bias toward rapid prototyping and iterative delivery.
Key Responsibilities• Design, build, and deploy internal AI agents for Sales, Customer Success, and Operations teams.• Architect solutions on the Microsoft 365 platform, including Copilot Studio, Power Platform, Microsoft Graph API, and Azure AI Foundry.• Recruit and lead a cross-functional team of engineers and designers.• Own end-to-end adoption metrics, with daily active usage as the primary success indicator.• Partner with the CEO to drive AI adoption and organizational change.
Language Requirements• Full professional proficiency in English.• Conversational Mandarin proficiency.
Required Qualifications• Hands-on experience in designing and building AI agents or AI-powered products.• Strong technical proficiency in the Microsoft 365 ecosystem, including Copilot Studio and Power Platform.• Background in CPaaS, CCaaS, or enterprise SaaS, with understanding of contact center and conversational AI solutions.• Proven track record of driving technology adoption and organizational change, with measurable results.
Preferred Qualifications• Prior experience delivering production-grade solutions on Microsoft Copilot or related platforms.• Prior experience in CPaaS/CCaaS companies or Microsoft implementation partners.• Strong bias toward rapid prototyping and iterative delivery.
