Respiratory Diagnostic Administrator

To provide patient focused and high quality clerical support to the Respiratory Diagnostic Department across sites.

All clerical staff will be multi-skilled and trained to ensure that at all times, data quality will be the highest priority.

To make appointments according to clinical need.

To ensure patients that need another appointment will be accommodated.

All notes/referrals needed for clinics will be found, reports filed in them and notes tracked to the appropriate person for next appointment.

To help make the department run as smoothly as possible.

To deal with phone queries regarding all aspects of Respiratory investigations

• To appoint diagnostic outpatients from GP and Consultant referrals for appropriate investigations in order of clinical need.
• Maintain a waiting list of patients waiting for investigations, who can’t be appointed straight away.
• Appoint extra clinics to help bring the waiting times down to be acceptable level.
• Answering telephone queries and if necessary transferring calls to an appropriate member of staff.
• To undertake other clerical duties as required, appropriate to the grading.
• To cover reception when needed.
• Work within the constraints of the DATA Protection Act and attend all mandatory training as required.
• To attend all in-house training courses as required, enabling the delivery of new service developments/changes

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Your application may be rejected if you do not meet the minimum criteria as detailed by UKVI guidance

For further details / informal visits contact: Name: Teresa McIntyre Job title: Respiratory Diagnostic Operations Manager Email address: teresamcintyre@nhs.net Telephone number: 07929824152