Retail Manager

About the Role Reporting directly to the General Manager, the Retail Manager holds full accountability for the day-to-day management of the store across all departments including grocery, fresh produce, deli, bakery, and front-end checkout. This is a permanent full-time position offering a salary of $75,000 – $85,000 per annum plus superannuation. Visa sponsorship (Subclass 482 TSS) is available for suitably qualified overseas candidates. Your Responsibilities

1. Manage all daily store operations across every department
2. Own the store budget including labour, wastage, shrinkage, and overheads
3. Analyse and implement strategies to achieve sales and margin targets
4. Lead, recruit, train, roster, and performance manage a team of 20+ employees
5. Ensure compliance with the General Retail Industry Award 2020 and Fair Work Act 2009
6. Oversee inventory ordering, stock control, supplier negotiations, and loss prevention
7. Execute IGA promotional programmes and ensure planogram compliance
8. Champion customer service standards and resolve escalated complaints
9. Maintain compliance with Work Health and Safety legislation and HACCP food safety standards
10. Build and maintain positive relationships within the Carnarvon community

Fresh Produce Department — Direct Accountability In addition to overall store management, the Retail Manager holds direct personal accountability for the Fresh Produce department. This includes:

1. Hands-on management of all fresh produce ordering, purchasing, and supplier relationships
2. Setting and maintaining produce display standards including presentation, rotation, and replenishment
3. Managing produce shrinkage, waste, and markdowns to maximise department profitability
4. Ensuring full compliance with food safety and temperature control requirements for all fresh produce
5. Monitoring market pricing and adjusting buying strategies to remain competitive
6. Seasonal range planning and promotional execution for the produce department
7. Direct supervision and training of produce team members

Bakery Department — Direct Accountability The Retail Manager also holds direct personal accountability for the Bakery department. IGA Fresh Carnarvon operates a retail bakery selling a range of ready-made products sourced from external suppliers. This includes:

1. Managing all bakery product ordering and maintaining strong relationships with bakery suppliers
2. Curating and reviewing the product range to meet customer demand and seasonal trends
3. Maintaining bakery display presentation, merchandising, and product rotation standards
4. Managing stock levels to minimise wastage and markdowns while avoiding out-of-stocks
5. Ensuring all products meet food safety, labelling, and temperature storage requirements
6. Monitoring sales performance and adjusting ordering and ranging decisions accordingly

What You Will Need

1. Minimum retail management experience in a supermarket or grocery environment
2. Strong knowledge of inventory management, stock control, and loss prevention
3. Hands-on experience managing a fresh produce or perishables department
4. Experience managing a retail bakery or similar ready-made food department
5. Thorough understanding food safety requirements
6. Proficiency in retail POS and inventory management systems
7. Excellent leadership, communication, and organisational skills
8. Flexibility to work retail hours including weekends and public holidays
9. Strong leadership skills with an ability to connect positively with both customers and team
10. A happy, friendly and energetic personality
11. A desire to deliver high quality customer service
12. A current/valid police check or a willingness to obtain if successful

Desirable

1. Diploma of Leadership/Management, Retail Management, or a related field
2. Experience within the IGA or Metcash network
3. How to Apply Submit your resume and a cover letter addressing the requirements of the role to *************************. Applications are open to all suitably qualified candidates including Australian citizens, permanent residents, and eligible visa holders.
4. IGA Fresh Carnarvon is an equal opportunity employer.

Benefits:

1. Employee discount
2. Maternity leave

Work Location: In person