Location
Job description
If you are looking to join NWSSP, please see the additional information below that may be of interest to you: -
Our “Benefits” video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP:- https://youtu.be/zX3x046SDhg
The “Tops Tips – Be Yourself” video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP. https://youtu.be/qe3ibY8b6m4
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English
The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.
Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086
Job Overview
Health Courier Services (HCS) provides clinical logistics/transport services across all Health Boards in Wales, and is seeking a Supervisor /Team Leader.
On average the service sorts (via its own mail sorting hubs), delivers and collects up to 120,000 items of mail/medical notes per week, and transports over 5 million movements of samples of Blood Products and Pathology in accordance with Transport of Dangerous Goods legislative requirements per year.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Principal Responsibilities
Service Delivery:-
Service delivery within the local area.
Maintain effective working relations with SC, L &T stakeholders, internal and external contacts and the wider HCS Team.
Ensure contract agreements are complied with and fully understood by staff.
Assist in achieving the optimum use of Health Courier Services resources within the Region.
Resource Management:-
Supervise/organise the overall activities of Health Courier Services staff, roster cover and annual leave.
Monitor and maintain records appertaining to the vehicles used by the Health Courier Services and liaise with Fleet office for servicing and repair.
Instigate training and development programmes for Health Courier Services staff and ensure performance is satisfactory.
Ensure operational compliance with HCS Standard Operating Procedures, proposing and implementing local Standard Operating Procedures where required.
Undertake Risk Assessments where necessary.
Reports and Statistics analysis:-
Prepare reports for and submit statistical information to Health Courier Services Manager, as and when required.
Monitor service delivery and performance using activity records and statistical information to ensure contract compliance.
Working for our organisation
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.
Excellent customer service is something we strive for, for both our internal and external customers.
Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
Desirable criteria
Experience
Essential criteria
Skills
Essential criteria
Desirable criteria
We are committed to flexible working and equal opportunities.
If you are short listed for interview you will be contacted by email using the email address with which you registered. Please ensure that you check your email account regularly.
Prior consideration for this vacancy will be given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.
When applying for this post it is essential that you read the Job Description and Person Specification (where available) and demonstrate how your skills, knowledge and experience meet the requirements of the person specification. Only candidates who clearly demonstrate how they meet the person specification will be shortlisted.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
Name Marcus Axworthy Job title HCS Area Manager Email address marcus.axworthy@wales.nhs.uk Telephone number 07973830526
Our “Benefits” video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP:- https://youtu.be/zX3x046SDhg
The “Tops Tips – Be Yourself” video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP. https://youtu.be/qe3ibY8b6m4
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English
The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.
Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086
Job Overview
Health Courier Services (HCS) provides clinical logistics/transport services across all Health Boards in Wales, and is seeking a Supervisor /Team Leader.
On average the service sorts (via its own mail sorting hubs), delivers and collects up to 120,000 items of mail/medical notes per week, and transports over 5 million movements of samples of Blood Products and Pathology in accordance with Transport of Dangerous Goods legislative requirements per year.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Principal Responsibilities
Service Delivery:-
Service delivery within the local area.
Maintain effective working relations with SC, L &T stakeholders, internal and external contacts and the wider HCS Team.
Ensure contract agreements are complied with and fully understood by staff.
Assist in achieving the optimum use of Health Courier Services resources within the Region.
Resource Management:-
Supervise/organise the overall activities of Health Courier Services staff, roster cover and annual leave.
Monitor and maintain records appertaining to the vehicles used by the Health Courier Services and liaise with Fleet office for servicing and repair.
Instigate training and development programmes for Health Courier Services staff and ensure performance is satisfactory.
Ensure operational compliance with HCS Standard Operating Procedures, proposing and implementing local Standard Operating Procedures where required.
Undertake Risk Assessments where necessary.
Reports and Statistics analysis:-
Prepare reports for and submit statistical information to Health Courier Services Manager, as and when required.
Monitor service delivery and performance using activity records and statistical information to ensure contract compliance.
Working for our organisation
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.
Excellent customer service is something we strive for, for both our internal and external customers.
Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Supervisory Management Qualification (NVQ/ILM Level 3 Minimum) or equivalent experience
- Sound knowledge of Logistics Planning
- Basic knowledge of Highway Code, and relevant legislation and regulations on carriage of goods, including clinical waste, dangerous goods, and where required, radioactive isotopes
Desirable criteria
- Sound knowledge of use of a range of vehicles up to and including 7.5 tonnes plus (where required), and relevant equipment, and basic knowledge of vehicle Maintenance
- Knowledge of Health & Safety
Experience
Essential criteria
- Experience of Dealing with Staff, Customers and liaison with internal and external NHS contacts, patients and public at all levels
Skills
Essential criteria
- Able to work alone with minimum supervision or as a member of a team with the ability to motivate others
- Good verbal or written skills able to convey information and complete all necessary documentation accurately and legibly to include report writing
Desirable criteria
- Welsh Speaker
We are committed to flexible working and equal opportunities.
If you are short listed for interview you will be contacted by email using the email address with which you registered. Please ensure that you check your email account regularly.
Prior consideration for this vacancy will be given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.
When applying for this post it is essential that you read the Job Description and Person Specification (where available) and demonstrate how your skills, knowledge and experience meet the requirements of the person specification. Only candidates who clearly demonstrate how they meet the person specification will be shortlisted.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
- JD English (PDF, 464.4KB)
- JD Welsh (PDF, 384.4KB)
- OH Form - IG Ffurflen (PDF, 640.5KB)
- Occupational Health Questionnaire (PDF, 640.5KB)
- NWSSP Recruitment Services Privacy Notice (PDF, 696.3KB)
- NWSSP - About Us (PDF, 6.6MB)
- NWSSP - Our Benefits (PDF, 490.4KB)
- NWSSP - Buddion (PDF, 458.9KB)
- PCGC -Amdanom (PDF, 6.7MB)
- Guidance Notes for Applicants (PDF, 322.5KB)
- Integrated Medium Term Plan 2025-2028 (PDF, 15.1MB)
- Integrated Medium Term Plan 2025-2028 - Cymraeg (PDF, 18.0MB)
Further details / informal visits contact
Name Marcus Axworthy Job title HCS Area Manager Email address marcus.axworthy@wales.nhs.uk Telephone number 07973830526
Job details
EmployerSign in to view the employer name
LocationCaerfyrddin, Wales, United Kingdom
Posted16 May 2026
SalaryNot specified
SponsorshipVisa Sponsored ✓
Categories
⚕Health and Care
