IT Systems Specialist

IT Systems SpecialistPublic Accounting · Chawla & Chawla, P.C. · Gaithersburg, MD · Full-Time, In-Office$95,000 to $125,000 base depending on experience, plus performance bonus up to 20% Who We AreChawla & Chawla, P.C. is a Top CPA firm with more than 35 years in practice, over seventy-five professionals on staff, and an international support presence in India. We serve clients across government contracting, healthcare, real estate, private equity, non-profits, and professional services. We are a family-built firm that has grown into something much larger, and we have never lost the culture that got us here.We are in the middle of a real technology upgrade. We are moving to a modern ERP, running internal automations and dashboards, and steadily improving how the firm operates. This role keeps all of that running day to day. Why This Role ExistsOur team needs someone in the building who makes sure the systems just work. When a laptop won't connect, the cloud app is down, or an integration breaks in the middle of busy season, you are the person who diagnoses it and fixes it, calmly, so the rest of the team can stay focused on client work.This is a systems and support role first. You own uptime, our core applications, and the everyday glue that keeps data moving between our tools. You will also help maintain our existing automations and dashboards, and if you have the appetite and skill to build more of that over time, there is room to grow into it. But the first job is reliability.If you want to be the calm, capable person the team is genuinely glad is here, this is the seat. If you only want greenfield build projects and no support work, this is not the right fit.What You Will Do Systems and support (the core of the role):

• Be the firm's first line for day-to-day IT: computers, connectivity, cloud apps, and the small things that break and need fixing fast.
• Keep our systems stable and running, and provide real, in-person relief to the team during peak periods.
• Administer and update our core applications, including Canopy and Formstack, and support our migration to Odoo as our new ERP.
• Manage backups and file recovery.
• Set up and manage SharePoint document sharing with clients.
• Coordinate PCI compliance requirements.

Automation and data (maintain now, room to grow):

• Maintain and troubleshoot our existing internal automations, integrations, and dashboards (for example, tools that connect Jotform to SharePoint, or dashboards hosted on Cloudflare Workers). Keeping these stable and debugging them when they break is a real part of the job.
• Help move data between our applications, our data store, and our reporting layer.
• Partner with our automation vendor on larger builds, and take on more building yourself over time if you have the skill and interest.

Vendor coordination:

• Work alongside our outside IT and automation vendors, who handle heavier build work, device onboarding and offboarding, and after-hours coverage. You are the internal point of contact who keeps things moving.

You will report to our Controller.What We Are Looking For Required:

• 3 or more years in an IT support, systems administration, or similar hands-on technical role.
• Strong troubleshooting instincts. When something breaks and there is no error message and no documentation, you can reason your way to the cause and fix it. This is the single most important thing we are hiring for.
• Comfort with cloud applications, Microsoft 365 and SharePoint administration, Microsoft Azure, and Microsoft Intune for device management.
• Basic comfort reading and fixing scripts or automations (Python, JavaScript, or similar), and connecting tools together through APIs and webhooks. You do not need to be a software engineer, but you should not be scared of a broken integration.
• Someone who leaves behind documentation and maintainable work, not black boxes only you understand.
• A calm, service-minded temperament, especially under busy-season pressure.

Strongly preferred:

• Experience building or maintaining automations (n8n or similar), or hosting internal tools (Cloudflare Workers or similar).
• Hands-on experience with Claude or other AI tools in a real, working way. If you have this, be specific, it carries real weight here.
• Familiarity with accounting-firm software (Canopy, Lacerte, QuickBooks).
• Security fundamentals or a Security+ style background.
• Government contracting, Deltek, or CMMC exposure is a bonus.

US work authorization is required. H-1B sponsorship is considered for the right long-term fit.Required With Your ApplicationPlease answer this in a few sentences when you apply: Describe a time a system or integration broke and it was not obvious why. How did you find the cause, and how did you fix it? We read these closely. Specific, real answers stand out. Generic ones do not. What We Offer

• Base salary of $95,000 to $125,000 depending on experience.
• Annual performance bonus up to 20 percent
• Annual merit increases effective every January 1st.
• 100 percent employer-paid medical, dental, and vision coverage for employees, with an HSA option.
• 100 percent company-paid short-term disability, long-term disability, and life insurance.
• 401(k) with profit sharing.
• Professional development and continuing education support.

Schedule and LocationFull-time, in-office in Gaithersburg, Maryland, Monday through Friday. This role does not carry standard tax-season hours, and our IT vendors cover after-hours support. Occasional evening or weekend help may come up during peak busy-season crunch, but there is no set expectation of extended hours. Candidates must be able to commute to or relocate to the DC Metro area before their start date. How to Stand OutThe people who do best here are the ones who can walk through how they actually solved a messy technical problem, not just list the tools they know. If you have used AI or automation in a real, working way, tell us what you built or fixed and what problem it solved. A link, a demo, or a short walkthrough all work.Chawla & Chawla, P.C. is an equal opportunity employer.Pay: $95,000.00 - $130,000.00 per yearBenefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Retirement plan
• Vision insurance

Work Location: In person