Reservations Booking Host (Tourism Holdings Limited)

Reservations Booking Host – Tourism Holdings Limited (thl), New Zealand Tourism Holdings Limited (thl) is a leading tourism and campervan rental company operating across New Zealand and Australia, helping travellers create memorable road trip experiences. About the Role As a Reservations Booking Host, you will assist customers with planning and booking campervan holidays while delivering outstanding customer service. This role combines reservations management, travel advice, and sales support within a fast-paced contact centre environment. Key Responsibilities: Assist customers via phone, email, and live chat. Provide travel information and campervan rental advice. Prepare quotes, process bookings, and manage amendments. Handle cancellations, special requests, and customer enquiries. Promote additional travel products and services. Maintain accurate booking records and process payments. Work with operational teams to ensure a smooth customer experience. Stay up to date with destinations, travel products, and promotions. Skills & Requirements: 1–2 years' experience in customer service, reservations, contact centres, or tourism. Excellent communicationand customer service skills. Strong attention to detail and organisational abilities. Confidence using booking systems and computer applications. Sales-focused mindset with the ability to meet targets. Passion for travel and tourism. Tourism industry experience is advantageous but not essential. Career Opportunities This role offers a pathway into the tourism and travel industry, with opportunities to develop expertise in reservations, sales, customer experience, and travel operations. Pay: From $4,800.00 per month Benefits:

• Employee mentoring program
• Extended annual leave
• Health insurance
• Life insurance
• Professional development assistance
• Visa sponsorship
• Vision insurance

Work Location: In person