Clerical Officer - St Pauls Call Centre

Clerical Officer - St Pauls Call Centre The closing date is 11 May 2026 Candidates must have previous experience working in an administrative environment, preferably in the NHS, and be able to demonstrate good customer care skills. Excellent communication, planning and interpersonal skills are required, as the role involves working with different disciplines and requires an organised and systematic approach to tasks. Candidates must be computer literate. If you would like the challenge of working in a very busy department, we would like to hear from you. The Call Centre Clerical Officer provides administrative and clerical support to facilitate patient access to healthcare services. The post holder will undertake appointment booking, data entry and patient communication duties following established procedures while working under supervision as part of a multidisciplinary administrative team. About us Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.Job responsibilities Patient Registration & AdministrationRegister new patients and update existing demographic information accurately. Maintain confidentiality and comply with data protection regulations. Scan, upload and maintain electronic patient records.Appointment SchedulingBook, cancel and reschedule patient appointments using electronic systems. Send appointment confirmations and reminders to patients.Patient CommunicationAnswer incoming telephone calls and respond to patient enquiries professionally. Provide clear information regarding appointments, referrals and service availability. Direct patients to appropriate departments or services.Referral ManagementProcess incoming referrals from GPs and Healthcare providers using electronic systems. Check referrals are complete and raise queries accordingly. Liaise with clinical teams regarding urgent or complex appointments.Customer ServiceDeliver a high standard of patient-centred service. Manage sensitive or distressed callers calmly and professionally. Resolve routine issues or raise concerns when necessary.Data Management & ComplianceEnsure accurate data entry and record keeping. Follow organisational policies related to confidentiality, safeguarding and information governance.Person Specification Qualifications Essential

• Good educational achievements – 5 GCSE or equivalent
• NVQ Level 2 Customer Care or equivalent

Desirable

• Certificate in Diabetic Retinopathy Screening (Administration) (for Posts in Diabetic Screening Service)

Experience Essential

• Experience of office duties including telephone and reception
• Acute Healthcare experience including liaison with patients/health professionals or equivalent in an acute Healthcare provider setting
• Relevant training and experience in data input/data validation

Knowledge Essential

• Microsoft Outlook

Desirable

• Microsoft Word, Excel, Access and Patient Administration Systems

Skills Essential

• Keyboard skills
• Ability to use own initiative
• Excellent communication skills
• Organised and systematic approach to tasks, prioritising and planning workload effectively

Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission to the Disclosure and Barring Service to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require Skilled Worker sponsorship are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.Employer details Employer nameLiverpool University Hospitals NHS Foundation TrustAddressRoyal Liverpool Hospital Mount Vernon Street Liverpool L7 8YEEmployer's website#J-18808-Ljbffr