Guest Service Agent

Important Information Before Applying:This is a full-time position that requires a flexible schedule. Successful candidates must be available to work a combination of:

• Day shifts: 7:00 AM – 3:30 PM
• Evening shifts: 3:00 PM – 11:30 PM
• Weekends
• Holidays

Please note: This position is eligible for the Atlantic Immigration Program (AIP). However, it is not eligible for LMIA support. Guest Services Agent - What's the Job?The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Guest Services Agent, you are often the first and last person our guests interact with, playing a key role in creating an exceptional stay.You will be responsible for delivering outstanding customer service, handling guest requests, and ensuring smooth front desk operations while creating a welcoming atmosphere that makes every guest feel at home. Key Responsibilities

• Provide a warm, professional, and friendly welcome to all guests.
• Recognize IHG One Rewards members and returning guests both in person and over the phone.
• Process guest reservations, check-ins, and check-outs efficiently and accurately.
• Promote hotel amenities and identify opportunities to upsell guest experiences.
• Handle cash, credit card, and room charge transactions.
• Assist guests with inquiries, requests, concerns, and billing issues.
• Provide local area information and recommendations.
• Record guest preferences and communicate important information to relevant departments.
• Respond to guest concerns professionally and escalate issues to management when required.
• Maintain knowledge of daily hotel activities, events, and operational updates.
• Follow all hotel safety, security, and emergency procedures.
• Maintain a professional appearance and represent the hotel brand positively at all times.
• Support other departments and assist with additional duties as needed.

What We Need From You

• Excellent communication and customer service skills.
• Strong problem-solving abilities and a positive attitude.
• Ability to remain calm and professional in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable working with computers, reservation systems, and basic office software.
• Ability to handle cash and credit card transactions accurately.
• Flexibility to work a rotating schedule that includes days, evenings, weekends, and holidays.
• High school diploma or equivalent required.
• Previous hotel front desk, customer service, or hospitality experience is preferred.
• Additional language skills are considered an asset.

Physical Requirements

• Ability to stand for extended periods.
• Ability to bend, kneel, reach, and perform repetitive movements as required.
• Ability to occasionally lift, push, or pull up to 50 lbs (23 kg).

Why Join Us?Join a team that values hospitality, teamwork, and creating memorable guest experiences. You'll have the opportunity to grow your skills, work in a supportive environment, and be part of a hotel team dedicated to delivering exceptional service every day.Job Types: Full-time, PermanentPay: $17.00 per hourBenefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Application question(s):

• Please Note - Day-Time, Evenings, Weekends and Some Holidays are required for this position.

Work Location: In person