Customer Service Advisor

Job Overview
We are seeking a dedicated Customer Service Advisor to join our dynamic team. The successful candidate will be responsible for providing exceptional support to our clients, addressing their enquiries, and ensuring a seamless customer experience. This role offers an excellent opportunity to develop your skills within the financial services sector, utilising tools such as Salesforce to manage customer interactions effectively. The ideal applicant will possess strong communication and analysis skills, with a proactive approach to problem-solving and client satisfaction. Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, or live chat channels.
• Utilise Salesforce to record, track, and manage customer interactions and data accurately.
• Provide detailed information about our financial products and services, ensuring clients are well-informed.
• Analyse customer feedback and queries to identify common issues and suggest improvements.
• Collaborate with internal teams to resolve complex issues efficiently and effectively.
• Maintain a thorough understanding of current financial regulations and company policies.
• Follow up with clients post-interaction to ensure their needs have been met and foster ongoing relationships.
• Contribute to team meetings by sharing insights gained from customer interactions.

Qualifications

• Proven experience in a customer service role, preferably within the financial services industry.
• Proficiency in using Salesforce or similar Customer Relationship Management (CRM) systems.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally.
• Strong analysis skills to interpret customer data and feedback for continuous improvement.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Organised with keen attention to detail, ensuring accuracy in all tasks undertaken.
• A proactive attitude with problem-solving capabilities and a genuine desire to assist clients effectively. This position is paid and offers an engaging environment for those eager to build a career in customer service within the financial sector.

Pay: £34,420.00-£48,774.30 per yearBenefits:

• Casual dress
• Company pension
• Free or subsidised travel
• UK visa sponsorship

Work Location: In person