Precious Metals Sales Consultant

Precious Metals Sales Consultant Position SummaryThe Precious Metals Sales Consultant is responsible for assisting customers with purchasing and selling investment-grade precious metals. The role involves providing excellent customer service, maintaining expert knowledge of bullion products, preparing quotations, processing orders, and ensuring customers receive a professional and transparent experience throughout their journey with SILVEXA. Key Responsibilities Customer Sales

• Assist customers in selecting appropriate precious metal products.
• Respond to enquiries via email, telephone, website live chat, and social media.
• Explain product features, specifications, and refinery information.
• Build customer confidence through professional advice and excellent service.
• Generate quotations and assist customers through the purchasing process.

Product KnowledgeMaintain a strong understanding of:

• Gold bullion
• Silver bullion
• Platinum bullion
• Investment-grade bars and coins
• Swiss refineries (PAMP, Valcambi, etc.)
• Royal Mint bullion products
• Live precious metal pricing
• Market trends

Customer Support

• Provide after-sales support.
• Assist with order enquiries.
• Resolve customer questions professionally.
• Communicate shipping updates.
• Build long-term customer relationships.

Precious Metals PurchasingAssist customers wishing to sell bullion by:

• Explaining SILVEXA's selling process.
• Preparing preliminary valuations.
• Coordinating receipt of customer items.
• Working with the appraisal team during testing.
• Communicating purchase offers.
• Arranging payment following successful verification.

Sales Administration

• Prepare invoices.
• Process customer orders.
• Maintain customer records.
• Update CRM systems.
• Process referral enquiries.
• Assist with stock availability.

Business Development

• Promote SILVEXA products.
• Build relationships with collectors and investors.
• Identify opportunities for repeat business.
• Support referral partners and affiliates.
• Represent SILVEXA professionally.

Skills Required

• Excellent communication skills.
• Strong customer service skills.
• Professional telephone manner.
• Sales experience.
• Attention to detail.
• Confidence working with high-value products.
• Ability to explain technical information clearly.
• Strong organisational skills.

Desirable Knowledge

• Precious metals
• Bullion investing
• Gold markets
• Silver markets
• Coins and bars
• Luxury retail
• E-commerce
• Financial markets

Typical Duties

• Answer customer emails.
• Speak with prospective buyers.
• Prepare quotations.
• Process online orders.
• Assist customers selling bullion.
• Explain SILVEXA's buying process.
• Liaise with couriers.
• Update customers on dispatch.
• Promote products through social media and referrals.
• Maintain product knowledge.

Professional QualitiesA Precious Metals Sales Consultant should be:

• Honest
• Trustworthy
• Professional
• Customer-focused
• Knowledgeable
• Approachable
• Detail-oriented
• Commercially aware

MissionTo provide every customer with a professional, transparent, and knowledgeable buying and selling experience while representing SILVEXA's commitment to authenticity, integrity, and exceptional customer service.Suitable for SILVEXAFor SILVEXA, this title is particularly appropriate because it reflects a role that goes beyond simply selling products. A Precious Metals Sales Consultant would be expected to:

• Advise customers on SILVEXA's range of gold and silver bullion.
• Assist customers wishing to sell precious metals to SILVEXA in accordance with the company's sales policy.
• Build trust by explaining authentication, pricing, and fulfilment processes.
• Support long-term customer relationships through responsive and knowledgeable service.

This title conveys professionalism and expertise while avoiding any implication that the employee provides regulated financial or investment advice.Pay: £30,420.00-£40,312.51 per yearBenefits:

• Company pension
• Free parking
• Private dental insurance
• Sick pay
• UK visa sponsorship

Work Location: In person