Complaints Officer Jobs in UK 2026 with Visa Sponsorship Complaints Officer Jobs in UK 2026 with Visa SponsorshipStep into a meaningful customer service role where your decisions directly improve public service delivery. This opportunity allows you to resolve complex issues while making a positive impact on people's lives. If you are a calm problem solver, this role offers both challenge and purpose.About the RoleThis position is based in Birmingham and operates within a structured public service environment. As a Complaints Officer, you will manage cases from initial receipt through to final resolution. You will investigate complaints by reviewing records and engaging with staff to gather accurate information. Additionally, the role involves handling escalated cases and ensuring fair, transparent responses are delivered. You will also coordinate replies to elected officials while maintaining high professional standards.About the Hiring FirmEast Sussex County Council operates within the public sector, delivering essential services. The organization supports Children's Services and adoption-related programs across its jurisdiction. It focuses on maintaining high standards of accountability, transparency, and customer satisfaction. Employees benefit from a supportive work environment, structured processes, and opportunities to influence service improvement. The council also promotes equality, diversity, and continuous learning across all departments. Job Duties

Manage complaints from initiation to resolution while ensuring compliance with statutory processes
Investigate cases by reviewing records and communicating with staff and stakeholders
Handle escalated complaints and deliver fair, transparent, and timely responses
Coordinate responses to elected members and maintain professional communication standards
Identify learning opportunities from complaints to improve service delivery
Maintain accurate records of complaints, investigations, and outcomes
Apply policies and procedures consistently while adapting to individual case needs

Job Requirements

Strong written communication skills for preparing clear and professional responses
Ability to communicate effectively with the public, colleagues, and senior stakeholders
Experience handling complaints or working within a public or regulated environment
Strong problem-solving skills with a creative approach to resolving issues
Ability to remain calm and professional when handling sensitive or complex cases
Commitment to continuous learning and improving customer service processes
Eligibility for Skilled Worker visa sponsorship subject to meeting requirements

This Complaints Officer role offers a unique opportunity to make a real difference in public services. With visa sponsorship potential and a supportive environment, your career will grow while delivering meaningful impact. If you are ready to resolve challenges and improve customer experiences, this opportunity in Birmingham is worth pursuing today.