Dynamics Contact Center Architect

Hello Everyone,

This is Rachael from SidRam Tech, We have an urgent position Dynamics Contact Center Architect @ Atlanta, GA - Onsite

Job Title: Dynamics Contact Center Architect

Location: Atlanta, GA - Onsite

C2C & W2

USC/H4EAD/H1B

Job Description

We are looking for a senior, hands-on Digital Contact Center Transformation Architect to own the technical direction and outcomes of a modern, digital contact center platform (the new MS Dynamics 365 Contact Center). This role is focused on driving measurable performance across digital channels (chat, messaging, email), leveraging AI, Copilot, and automation, and serving as a trusted onsite advisor to business and technology stakeholders.

What You ll Do

• Own Digital Contact Center Outcomes end to end (chat, messaging, and email)
• Lead AI, Copilot, and Automation Strategy
• Architect and Evolve the Digital Contact Center Platform
• Serve as a Trusted Onsite Advisor to Clients
• Integration & Enterprise Enablement

Qualifications For Success

• 5+ years designing or leading digital contact center solutions.
• Direct ownership of MS Dynamics 365 chat, messaging, and email channel platform
• Proven delivery against AHT, containment/deflection, CSAT, and cost per interaction
• Hands-on experience implementing conversational AI, Copilot, or virtual agents.
• Experience with digital deflection strategies (self-service, bots, automation)
• Microsoft ecosystem experience including Dynamics 365 Customer Service / Omnichannel and Power Platform (Power Automate, Power Apps, Power BI)
• Copilot Studio experience preferred.

Rachael

IT Services | Development | Staffing

URL: http:/www.sidramtech.com |

Email: rachael@sidramtech.com

Direct: 4705239688

Led by 25+ Years of Industry Experience

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