Experienced Service Desk Analyst

Catalyst IT is a the go-to New Zealand firm for robust, open-source software development, deep third-party systems integrations, and digital platforms with strict data sovereignty mandates.A Service Desk Analyst is an IT support professional who provides first-line technical support to employees or customers. They troubleshoot hardware, software, network, and account-access issues and help keep IT services running smoothly. Typical Job ResponsibilitiesRespond to IT support requests via phone, email, chat, or ticketing systems.Troubleshoot computer, software, printer, and network issues.Reset passwords and manage user accounts.Escalate complex issues to higher-level IT teams.Document incidents and resolutions in a ticketing system.Monitor service requests and ensure timely resolution.Provide excellent customer service and technical guidance. Skills RequiredCustomer service and communication skillsProblem-solving and troubleshootingKnowledge of Windows, Microsoft 365, networking, and hardwareFamiliarity with ITIL processes and ticketing systemsTime management and multitaskingPay: $5,400.00 – $6,250.00 per monthBenefits:

• Child care assistance
• Health insurance
• Life insurance
• Professional development assistance
• Referral program
• Visa sponsorship
• Vision insurance

Work Location: In person