Code Complaints Officer

The role will be based at Unipol Student Homes, 155-157 Woodhouse Lane, Leeds LS2 3ED.

The Code Complaints Officer plays a vital role in supporting a positive student experience and improving housing standards across the student accommodation sector through resolution of complaints. The postholder is the first point of contact for complaints made under Unipol’s accreditation Codes and related schemes, working with landlord Members and students to resolve issues fairly, proportionately and in line with published standards.

This role combines complaints resolution, investigation and mediation with direct engagement with students, landlords, agents and partners. The focus is on early resolution and support for students - helping to improve housing outcomes for students by operating an effective and responsive complaints process that promotes confidence in the Codes.

Unipol Student Homes is a nationally respected charity with a unique role in the student housing sector. This role offers the opportunity to make a real, measurable impact on student experiences, while working in a knowledgeable, values‑driven organisation.

For more information visit www.nationalcode.org

Please note that due to Home Office visa requirements, this role may only be suitable for first-time Skilled Worker visa applicants if they are eligible for salary concessions. For more information please visit: www.gov.uk/skilled-worker-visa

What We Offer In Return

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme options plus life assurance
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact:

Victoria Tolmie-Loverseed, Director Standards & Company Secretary

Email: acdvl1@leeds.ac.uk