Location
Job description
About the OpportunityOur client, a fast-growing global gaming company behind one of the world's top-grossing mobile strategy titles, is looking for a Japanese-speaking Customer Success / VIP Player Support Specialist to be the dedicated bridge between the game and its most valued Japanese players.This is a relationship-focused role, not a high-volume support queue. You'll look after a defined group of VIP players, build long-term rapport, gather their feedback, help resolve issues, and work with internal teams to turn player insights into real improvements.
What You'll Do
What We're Looking For
Why Join
No prior gaming-industry experience required — what matters most is your language ability, people skills, and love of games.Singapore Citizens and PRs are welcome to apply; Employment Pass sponsorship may be considered for suitable candidates.
How to ApplyInterested candidates are invited to apply with an updated resume. Only shortlisted candidates will be contacted. By applying, you consent to the collection, use, and disclosure of your personal data for recruitment purposes in accordance with the Personal Data Protection Act (PDPA).This position is posted on behalf of our client by Nextbeat Singapore Pte. Ltd., a licensed employment agency.
EA License Number: 22C1267EA Personnel: R22110252
What You'll Do
- Act as the primary point of contact for a portfolio of Japanese VIP players
- Build and maintain long-term relationships through ongoing, personalised engagement
- Gather, organise, and relay player feedback to product, operations, and community teams
- Proactively reach out around major updates and new feature launches
- Handle sensitive conversations with professionalism and care
What We're Looking For
- Business-level Japanese (JLPT N2 or equivalent) — you'll communicate professionally with Japanese-speaking VIP players
- Proficiency in English for internal collaboration; Mandarin Chinese is a plus for regional engagement
- A genuine passion for games and the ability to immerse yourself in new titles (strategy/SLG experience is a bonus)
- Strong interpersonal skills, high emotional resilience, and a player-first mindset
- Prior experience in customer success, customer support, community management, or VIP servicing is an advantage — but not essential
Why Join
- Work on a globally successful mobile title with millions of players
- A player-facing role with real influence over the VIP experience
- Fast-paced, agile, international team with room to grow
No prior gaming-industry experience required — what matters most is your language ability, people skills, and love of games.Singapore Citizens and PRs are welcome to apply; Employment Pass sponsorship may be considered for suitable candidates.
How to ApplyInterested candidates are invited to apply with an updated resume. Only shortlisted candidates will be contacted. By applying, you consent to the collection, use, and disclosure of your personal data for recruitment purposes in accordance with the Personal Data Protection Act (PDPA).This position is posted on behalf of our client by Nextbeat Singapore Pte. Ltd., a licensed employment agency.
EA License Number: 22C1267EA Personnel: R22110252
