Primary Care Service Officer

If you are looking to join NWSSP, please see the additional information below that may be of interest to you: -

Our “Benefits” video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP:- https://youtu.be/zX3x046SDhg

The “Tops Tips – Be Yourself” video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP. https://youtu.be/qe3ibY8b6m4

Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English

Job Overview

This is an exciting opportunity for an individual to support multiple areas within NWSSP Primary Care Services, including Transactional Services and Professional and Clinical Services.

We are looking for individuals who are eager to learn new skills and deliver high-quality administrative support across a variety of departments. The role offers the opportunity to gain knowledge across Primary Care within a fast-paced environment while maintaining a high standard of work.

This is a hybrid working role, with a requirement to attend multiple sites including Matrix House, Companies House, and Cwmbran House, alongside home working.

Main duties of the job

The post holder will provide flexible administrative support across a range of Primary Care service areas within NWSSP. This is a varied and dynamic role, supporting multiple operational workstreams based on service need and organisational priorities.

Key Areas Of Responsibility Include

• Medical Records Transfer
• Summarising Services
• Quality and Assurance functions
• Primary Care Clinical Waste Services
• Gluten Free Subsidy Card Scheme

The role requires a highly organised and adaptable individual who can manage competing priorities, maintain accurate records, and deliver high-quality administrative support. The post holder will work collaboratively across teams, respond to queries from a range of stakeholders, and support the effective delivery of national and local primary care services.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has strong attention to detail, and is committed to delivering excellent customer service.

Working for our organisation

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Qualifications

Essential criteria

• NVQ Level 3 in Administration or equivalent relevant experience.
• Understanding of administrative processes and customer service requirements. Knowledge of confidentiality and GDPR requirements.

Desirable criteria

• Understanding of NHS Primary Care operations.
• Knowledge of medical records handling, summarising, subsidy schemes, or clinical waste.
• ECDL or equivalent digital competence.

Experience

Essential criteria

• Experience working in an administrative environment.
• Handling queries from the public or professionals.
• Maintaining accurate records and inputting data.
• Experience working flexibly across teams

Desirable criteria

• Medical Records/Summarising Quality audit. Patient schemes./Waste service.

Skills and Attributes

Essential criteria

• Excellent attention to detail and accuracy.
• Good verbal and written communication.
• Strong organisational and time-management skills
• Ability to work flexibly across changing priorities
• Competent in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and within a team

Desirable criteria

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

We are committed to flexible working and equal opportunities.

If you are short listed for interview you will be contacted by email using the email address with which you registered. Please ensure that you check your email account regularly.

Prior consideration for this vacancy will be given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.

When applying for this post it is essential that you read the Job Description and Person Specification (where available) and demonstrate how your skills, knowledge and experience meet the requirements of the person specification. Only candidates who clearly demonstrate how they meet the person specification will be shortlisted.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Applicant requirements

Welsh language skills are desirable

Documents to download

• JDPS English (PDF, 392.4KB)
• SDMP Cymraeg (PDF, 648.3KB)
• OH Form - IG Ffurflen (PDF, 720.5KB)
• NWSSP Recruitment Services Privacy Notice (PDF, 404.2KB)
• NWSSP - About Us (PDF, 6.6MB)
• NWSSP - Our Benefits (PDF, 490.4KB)
• NWSSP - Buddion (PDF, 458.9KB)
• PCGC -Amdanom (PDF, 6.7MB)
• Guidance Notes for Applicants (PDF, 322.5KB)
• Integrated Medium Term Plan 2025-2028 (PDF, 15.1MB)
• Integrated Medium Term Plan 2025-2028 - Cymraeg (PDF, 18.0MB)

Further details / informal visits contact

Name Joely Banner Job title Gluten Free Food Card Manager Email address joely.banner@wales.nhs.uk Telephone number 02921500587