Salesforce Business Analyst (Service Cloud)

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Nexxora Inc., is seeking the following. Apply via Dice today!

HIGH PRIORITY Salesforce Business Analyst (Service Cloud)

Location: Mountain View, CA (Onsite/Hybrid)only local

Experience: 13+ Years

Telecom Industry Experience MUST

Visa : Except OPT and CPT,H1B,any visa will work

before RTR Passport mandatory (Apply only if you can share PP No.

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MUST HAVE (NO EXCEPTIONS)

Submit only strong Telecom + Salesforce Service Cloud BA profiles

10+ years Salesforce BA (Service Cloud focus)Must

Strong Functional BA & workflow/process optimization must

3 yrs Telecom / Fiber Installations domain (MANDATORY)

Experience with:

• TR-143 testing Must
• Router / ONT provisioning Must
• Customer-prem installations

Tools: Jira, Confluence, Lucidchart, Salesforce Console

Strong stakeholder communication & collaboration

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Key Responsibilities

Lead requirements gathering & user story creation

Analyze technician workflows & drive automation

Design functional solutions & UI wireframes

Define test scenarios & validation logic

Support UAT, release validation & change management

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NICE TO HAVE

Salesforce Certifications (Admin / Service Cloud / BA)

Agile / Scrum experience

Wireframing tools (Figma / Balsamiq)