Project Manager (Mandarin Speaking)

Overview We are a specialist market research firm serving global life sciences and high‑tech manufacturing clients. Our work supports multinational companies supplying equipment, materials, and technologies to the biopharmaceutical industry. We are seeking a Project Manager to own and manage ongoing research projects. This is a hands‑on role combining recruitment, relationship management, project execution, and process improvement. You will play a critical role in expanding our China research capacity over the next 12 months. Our Culture We are a small, fast‑moving team where ownership, initiative, and clear communication are essential. We value:

• Proactive problem‑solving
• Continuous process improvement
• High standards of data quality and professionalism
• Collaboration and transparency

You will have real responsibility and autonomy rather than narrow task execution. Key Responsibilities Research Project Management

• Identify, screen, and onboard qualified professionals across China to support research project delivery
• Plan and coordinate outreach, interview scheduling, and survey distribution to ensure timely and efficient project execution
• Monitor respondent quotas and project milestones to ensure delivery quality and timeline adherence
• Support the coordination and execution of qualitative interviews when required, ensuring smooth fieldwork operations
• Use Excel, SPSS, SQL, and other tools to perform data cleaning and processing for survey data, and structure and organize research data accordingly.
• Assist with Chinese English questionnaire translation.

Process & Operational Development

• Track end-to-end recruitment and project execution progress, proactively identify risks and bottlenecks, and drive issue resolution
• Continuously improve outreach workflows, data tracking systems, and respondent management processes to enhance operational efficiency and scalability
• Maintain accurate and structured project documentation to ensure data integrity, transparency, and traceability across workstreams

Cross-Functional & Stakeholder Coordination

• Partner closely with research leads and stakeholders to ensure alignment between project scope, resource allocation, and execution plans
• Coordinate with internal teams and offshore counterparts to ensure seamless cross-regional delivery
• Provide contextual insights on regional market dynamics and respondent behaviour to support project planning and execution decisions

Essential Skills

• Native or professional fluency in Mandarin and English
• Strong experience using WeChat for professional communication and community building
• Excellent written and verbal communication in English and Mandarin
• Highly proactive, organized, and results‑driven
• Comfortable with outreach, follow‑ups, and relationship‑based recruitment
• Strong analytical mindset and attention to detail

Essential qualifications

• Bachelor's degree minimum
• At least two years of professional experience in Market research or Project management

Good-to-have skills

• Experience in life sciences, biotech, manufacturing, or technology sectors
• Experience with Excel/Google Sheets for tracking and reporting
• SQL or CRM experience
• Exposure to qualitative research or expert interviews

What we offer

• 24-day holiday, plus public holidays, with up to 5 days allowed to roll over, and additional holiday entitlement if you must work on a weekend or public holiday
• 60% working from home, 40% from our office in Shoreditch (a higher in-office percentage during your first 6 months)
• We are committed to hiring the best and brightest talent at Serrula and we do provide visa sponsorship for this role. However, each case is reviewed on an individual basis.
• Application deadline:28th of May 2026

Pay: £35,000.00-£40,000.00 per year Benefits:

• Casual dress
• Company events
• Company pension
• Sick pay
• UK visa sponsorship
• Work from home

Experience:

• WeChat Official Accounts operation: 1 year (preferred)

Language:

• Mandarin (preferred)

Work Location: In person