Location
Job description
Job Overview
This post would be an ideal opportunity for somebody looking for a role based in the busy out-patients Audiology Department at Withybush Hospital in Pembrokeshire.
You will be responsible for the day-to-day reception and administration of the department and its two outreach sites. Based in the Audiology department you will be required to help and support our patients by answering telephone calls, booking and rescheduling appointments, welcoming patients to the department when they come to see an Audiologist, answering emails and issuing hearing aid batteries and associated consumables.
You will be responsible for booking adult Audiology clinics via our bespoke booking system as well as undertaking a variety of general clerical duties to ensure the smooth running of the Audiology department. You will be expected to support the Audiology Manager and Office Manager in the delivery of key performance indicators and service developments.
It is essential that you have excellent communication skills and have previous experience in administration and/or clerical duties. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions. Experience of working within a healthcare setting would be an advantage as would previous call-centre experience due to the number of calls that the department deals with.
Main duties of the job
To develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources.
Provide a reception and an administrative support service including answering the telephone, greeting customers and dealing with incoming / outgoing mail. Working closely with the larger Audiology team, continually improve service delivery.
You will be responsible for the day to day running of the Audiology department that includes outreach site, and supporting the Audiology Manager and Office Manager to deliver key performance indicators and service developments.
To be an advocate of Patient Experience in the Audiology department, delivering the highest quality service to every patient and by putting the patient at the heart of everything we do.
Working for our organisation
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Hywel Dda University Health Board operates a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
IMPORTANT NOTE FOR APPLICANTS: Applications for our roles are carefully reviewed and shortlisted based on specific criteria, which varies from job to job. Using a generic application to apply for multiple roles or relying on automated AI application services, such as Lazy Apply or AI Apply, may not provide the necessary information, leading to your application being overlooked. To ensure your application is given full consideration, we recommend submitting a tailored application that directly addresses the criteria listed in the Person Specification section of the advert.
By submitting your application to NHS Jobs/Trac, you are giving your consent for elements of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems in order to support and manage your recruitment and employment within your employing organisation; to be used by Recruitment for purposes of checking your Professional Registration online (where applicable).
These processes are in line with Fair and Lawful processing in line with current Data Protection Legislation especially those in relation to your personal or sensitive personal data (sensitive personal data is defined as any declared physical or mental health conditions, racial or ethnic origin, sexual orientation, trade union membership, political opinion, religious beliefs). As an organisation, we ensure that the legislation defining confidentiality is observed such as use of data for specific, defined purposes, and use of data that is relevant and not excessive whilst practicing data accuracy and security of all held personal identifiable information (PII)
If you are successfully appointed, by completing the application form you authorise the UHB to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national Electronic Staff Record (ESR).
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
This post would be an ideal opportunity for somebody looking for a role based in the busy out-patients Audiology Department at Withybush Hospital in Pembrokeshire.
You will be responsible for the day-to-day reception and administration of the department and its two outreach sites. Based in the Audiology department you will be required to help and support our patients by answering telephone calls, booking and rescheduling appointments, welcoming patients to the department when they come to see an Audiologist, answering emails and issuing hearing aid batteries and associated consumables.
You will be responsible for booking adult Audiology clinics via our bespoke booking system as well as undertaking a variety of general clerical duties to ensure the smooth running of the Audiology department. You will be expected to support the Audiology Manager and Office Manager in the delivery of key performance indicators and service developments.
It is essential that you have excellent communication skills and have previous experience in administration and/or clerical duties. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions. Experience of working within a healthcare setting would be an advantage as would previous call-centre experience due to the number of calls that the department deals with.
Main duties of the job
To develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources.
Provide a reception and an administrative support service including answering the telephone, greeting customers and dealing with incoming / outgoing mail. Working closely with the larger Audiology team, continually improve service delivery.
You will be responsible for the day to day running of the Audiology department that includes outreach site, and supporting the Audiology Manager and Office Manager to deliver key performance indicators and service developments.
To be an advocate of Patient Experience in the Audiology department, delivering the highest quality service to every patient and by putting the patient at the heart of everything we do.
Working for our organisation
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Hywel Dda University Health Board operates a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
IMPORTANT NOTE FOR APPLICANTS: Applications for our roles are carefully reviewed and shortlisted based on specific criteria, which varies from job to job. Using a generic application to apply for multiple roles or relying on automated AI application services, such as Lazy Apply or AI Apply, may not provide the necessary information, leading to your application being overlooked. To ensure your application is given full consideration, we recommend submitting a tailored application that directly addresses the criteria listed in the Person Specification section of the advert.
By submitting your application to NHS Jobs/Trac, you are giving your consent for elements of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems in order to support and manage your recruitment and employment within your employing organisation; to be used by Recruitment for purposes of checking your Professional Registration online (where applicable).
These processes are in line with Fair and Lawful processing in line with current Data Protection Legislation especially those in relation to your personal or sensitive personal data (sensitive personal data is defined as any declared physical or mental health conditions, racial or ethnic origin, sexual orientation, trade union membership, political opinion, religious beliefs). As an organisation, we ensure that the legislation defining confidentiality is observed such as use of data for specific, defined purposes, and use of data that is relevant and not excessive whilst practicing data accuracy and security of all held personal identifiable information (PII)
If you are successfully appointed, by completing the application form you authorise the UHB to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national Electronic Staff Record (ESR).
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Job details
EmployerSign in to view the employer name
LocationHwlffordd, Wales, United Kingdom
Posted01 Jun 2026
SalaryNot specified
SponsorshipVisa Sponsored ✓
Categories
⚕Health and Care
