IT Security Support Analyst

Location: Harrisburg, PA

Work Arrangement: Hybrid - 40% onsite / 60% remote

Schedule: 8 hrs/day, 5 days/wk

Interview: Virtual

Contract: 07/01/2026 - 06/30/2027. Historically, these roles are extended for an additional year.

Visas Accepted: USC, GC, GC EAD, H1B

Role Overview

The PA PUC is seeking an experienced IT Contractor with a minimum of 2 years' experience performing technical work in information technology security and support fields. This is a cross-team position to fulfill duties within security and help desk teams.

Primary Responsibilities

• Provide general technology support.
• Respond to and implement support tickets.
• Assist documenting and managing incidents and vulnerabilities.
• Perform network monitoring and reporting.
• Ensure compliance with regulatory guidelines and policies.
• Work collaboratively between teams.
• Work independently with minimal supervision.

Required Technical Skills

• Experience in information security related support
• Experience in helpdesk related support
• Ability to communicate effectively orally and in writing
• Ability to collaborate with peers, between teams, and stakeholders
• Experience with Microsoft server and workstation operating systems
• Experience with Microsoft O365 products
• Experience with incident reporting and support ticketing systems
• Experience with network and computer security testing tools
• Experience reading and interpreting security logs and reports
• Knowledge of industry standards and best practices of information security
• Knowledge of business process analysis methods
• Responds promptly to technical, system and/or emergency issues when contacted outside of scheduled work hours, remotely or in person as needed
• Perform related work as required
• Strong problem-solving and critical thinking skills
• Stays up to date with cybersecurity trends and risks
• Experience working with Tenable and Splunk
• Excellent communication and collaboration skills
• Ability to quickly adapt to changing priorities and technologies