Campus Experience Team Leader x 2

Campus Experience Team Leader x 2

About The Role

We are seeking a proactive, customer-focused Campus Experience Team Leader to lead reception operations across student and commercial accommodation at the University of Bath.

This is a key leadership role responsible for delivering an excellent front-of-house experience for students, guests, and visitors. You will oversee reception teams across multiple sites, ensuring consistent service standards, smooth operations, and a welcoming environment that reflects University values.

Working closely with the Campus Experience Manager and wider Campus Services teams, you will support student arrivals, commercial activity, and day-to-day accommodation operations.

Flexibility is required during peak periods (June–September), including early mornings, evenings, and weekends.

About You

We are looking for someone who is:

• Experienced in delivering excellent customer service in a busy environment
• Confident in supervising, training, and developing staff
• Highly organised with strong attention to detail
• Calm and effective under pressure, with strong problem-solving skills
• Skilled at managing competing priorities and deadlines
• A strong communicator, both written and verbal
• Comfortable using IT systems, databases, and Microsoft Office
• A collaborative team player with a flexible and positive approach

Experience in higher education, accommodation services, or reception/front-of-house operations would be an advantage.

Further information

This role is offered on a full-time, permanent basis, 36.5 hours per week.

For an informal discussion about the role, please contact Steve Schilizzi , Commercial Business & Receptions Operations Manager, on sls87@bath.ac.uk or Jane Hately, Recruitment and Staff Engagement Coordinator, on jh3809@bath.ac.uk. Please ensure that you submit your application through the University website.

To know more about the department please see Working in Campus Services

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.

What we can offer you

Benefits

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Employee assistance services through Health Assured, including access to the Wisdom app
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• A family-friendly workplace
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.

Be Well at Bath

We’re Committed To Creating a Health-supporting Working Environment Where Everyone Can Thrive And Be At Their Best. We Offer a Range Of Resources To Enable You To Do That From Your First Day Here, Including

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive

Find out more about being at your best at Bath.

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Further Details

• Job Description & Person Specification

Terms and Conditions of Employment

Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.

Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.

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