IT Support Officer – Curtin University (Australia)

IT Support Officer – Curtin University (Australia) Curtin University is a leading Australian university committed to delivering innovative education, research, and digital learning experiences. We are seeking a customer-focused IT Support Officer to provide technical support to staff and students while ensuring the reliable operation of the University's IT systems and services. Key Responsibilities:

• Provide first- and second-level IT support via phone, email, online service desk, and in person.
• Troubleshoot hardware, software, network, and Microsoft 365 issues.
• Install, configure, and maintain computers, laptops, printers, and other IT equipment.
• Support classroom technology, audiovisual systems, and digital learning platforms.
• Manage user accounts, access permissions, and system updates.
• Maintain accurate support records and collaborate with IT teams to resolve technical issues.
• Follow cybersecurity, privacy, and IT service management policies.

Skills & Requirements:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Experience in an IT help desk, desktop support, or technical support role.
• Knowledge of Windows, macOS, Microsoft 365, Active Directory, and basic networking.
• Strong troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities and work effectively in a team.
• Experience with IT service management tools (e.g. ServiceNow) is an advantage.

Pay: From $7,920.00 per month Benefits:

• Dental insurance
• Employee mentoring program
• Health insurance
• Life insurance
• Parental leave
• Professional development assistance
• Referral program
• Salary packaging
• Visa sponsorship
• Vision insurance

Work Location: In person