Business Operations Associate

Company Description: We're a growing luxury hair replacement and salon business seeking a sharp, adaptable coordinator to be the face of our front desk while supporting the team on strategic projects. We are a team of over 200+ across North and South America, Asia and Europe. One hour you're welcoming clients, the next you're researching new store locations. Ideal for an organized self-starter who wants exposure to how a multi-location business scales. Front Desk & Client Experience

• Greet clients, manage check-in/out, and keep reception polished and welcoming
• Schedule and confirm appointments across stylists
• Process payments and maintain client records in our CRM
• Work with core team to explore options for growth strategies

Operations & Business Development Support

• Research new store locations (market analysis, demographics, competitor scouting)
• Coordinate salon operations: inventory, supply ordering, vendor communication
• Support expansion projects, including future K-beauty retail store openings
• Take on ad hoc research and administrative projects as the business grows

What We're Looking For

• Interest in coordination, administrative, or client-facing role (salon/hospitality/retail a plus)
• Exceptional organization and comfort juggling priorities
• Strong communication and general tech proficiency (CRM/spreadsheets a plus)
• Discretion, reliability, and genuine interest in growing with the business

Details

• On-site, Chelsea NYC · Full-time, Sponsors OPT / H1B