Operational Manager Sonesta Hotels Danville

Job Summary Signature Inn and Americas Best Value Inn by Sonesta—managed by Danville Hospitality LLC in Danville, Illinois—invite applications for the position of General Manager. This executive role offers an extraordinary opportunity to lead operations for two recognized hospitality brands under the expansive Sonesta portfolio. As the Operational Manager, you will serve as the senior executive responsible for overseeing hotel operations, driving financial results, ensuring guest satisfaction, and upholding Sonesta’s branding and operational standards. Your leadership will directly impact the property’s reputation, profitability, guest loyalty, and team culture. The ideal candidate is energetic, strategic, and hands-on—a leader who flourishes in both the boardroom and on the operational frontlines. We are committed to building a team that reflects our values of integrity, operational excellence, entrepreneurial agility, and inclusive leadership. Internationally minded candidates, including those requiring U.S. work authorization sponsorship, are encouraged to apply as we aim to foster a diverse and globally competent hospitality management team. Company Profile: Danville Hospitality LLC Danville Hospitality LLC is a longstanding hotel management company headquartered in Danville, Illinois. Operating since 1984, the company currently manages Signature Inn and Americas Best Value Inn, both franchised under the Sonesta brand. Danville Hospitality is committed to creating value through superior guest service, operational discipline, and investment in its people. ResponsibilitiesLeadership & Strategic Oversight · Lead all aspects of daily hotel operations encompassing front desk, housekeeping, maintenance, food and beverage, security, and guest services, in alignment with Sonesta’s and Danville Hospitality’s high standards. · Serve as the primary steward of Sonesta brand values, ensuring consistent, on-brand guest experiences and physical environments as outlined in Sonesta branding and operational manuals. · Develop short- and long-term business plans for driving growth in reputation, occupancy, guest satisfaction, profitability, and regulatory compliance. · Regularly convene and conduct engaging meetings with heads of department, frontline teams, and executive stakeholders to align strategies, set performance expectations, and strengthen internal communications. Operational Excellence · Implement cost control measures and drive process improvements to achieve optimal efficiency, service quality, and guest satisfaction. · Ensure that the property maintains USALI compliance for financial operations, reporting, and sustainability practices, proactively preparing for regulatory audits and industry shifts. · Oversee and coordinate projects for property upgrades and preventive maintenance that preserve assets and enhance the guest stay. · Monitor and continuously improve guest service delivery and satisfaction scores, resolving complex or escalated guest concerns personally and ensuring repeat business. Financial Accountability · Develop annual operating and capital budgets, substantiate forecasts, oversee monthly P&L reviews, and implement managerial interventions as needed for variances. · Manage procurement processes and key vendor relationships to secure the best terms, consistent supply, and adherence to brand standards. · Analyze and leverage reporting tools and KPIs, such as RevPAR, ADR, occupancy, and guest satisfaction indices to inform short- and long-term adjustments. People Leadership & Talent Development · Direct, mentor, and empower all property staff to foster a best-in-class hospitality culture, relentless guest-centricity, team morale, and professional growth. · Continuously build a diverse, inclusive, and resilient workforce, with a focus on vetting, onboarding, ongoing training, and regular performance evaluations. · Champion ethical recruitment, upholding international standards and Sonesta’s code of conduct through the full employee lifecycle, and ensure compliance with all local, state, and federal labor requirements. · Support and participate in referral programs and talent pipelines for internal and external talent acquisition, ensuring program awareness and engagement at all levels. Brand Compliance & Standards · Uphold Sonesta’s brand standards for amenities, design, cleanliness, service, and community engagement as outlined in current manuals and updates. · Conduct regular property walk-throughs, audits, and brand compliance checks, swiftly remediating any observed discrepancies. · Lead the hotel’s community relations and local partnerships to maximize positive impact, reputation, and network opportunities. Qualifications Preferred · Bachelor's degree in Hospitality Management, Business Administration, or a related field. · At least 5 years of progressive hotel management experience, including a minimum of 2 years in a senior leadership or general management role at a select-service or limited-service hotel property. · Demonstrated success managing all hotel operations (guest services, F&B, housekeeping, maintenance, and admin functions) in line with well-recognized brand standards. · Advanced understanding of hospitality financial management, budgeting, and revenue optimization, including USALI and brand-specific requirements. · Strong working knowledge of property management systems (Opera PMS, Maestro, or similar), POS, booking engines, and reporting tools. · Exceptional leadership, team-building, and staff development skills. Track record of fostering a positive, resilient, and high-performing work culture. · Outstanding communication, negotiation, and interpersonal acumen; ability to interact with guests, team members, vendors, corporate leadership, and community stakeholders. · Conflict resolution and crisis management capabilities; calm under pressure. · Commitment to ethical recruitment, diversity and inclusion, and professional conduct. Preferred · Experience with or certification in Sonesta Hotels & Resorts brand standards or similar multinational hospitality brand guidelines. · Certified Hotel Administrator (CHA) or equivalent professional qualification from AHLEI or similar international body. · Additional hospitality certifications (e.g., Guest Service Gold, Revenue Management, Food & Beverage Safety, Emergency Preparedness, Staff Coaching). · Fluency or advanced proficiency in languages other than English, particularly Spanish or French. Competencies · Visionary, energetic, and hands-on leader who can balance strategic thinking with operational details. · Digitally literate and open to adopting new technologies that drive guest satisfaction and back-of-house efficiency. · Sound knowledge of U.S. hospitality labor law, health and safety codes, and environmental best practices. Danville Hospitality is an equal opportunity employer and does not discriminate on any legally protected basis. The company is committed to diversity in its workforce and encourages applications from international candidates, minorities, women, and underrepresented groups.

• Signature Inn: Mid-century modern design, retro-inspired experience, distinctive amenities including curated artwork, games, communal tables, and a strong local community anchor.
• Americas Best Value Inn (by Sonesta): A focus on guest value, comfort, safety, and operational simplicity, appealing to transient and extended-stay guests seeking reliable national standards at accessible price points.

Your leadership will be essential for executing on the Sonesta Brand Promise: hospitality which blends discovery, fun, and self-care, as well as Sonesta’s “Signature Moments” and “Core Brand Standards,” ensuring both properties remain market-relevant, competitive, and memorable. Professional and International Standards Danville Hospitality and Sonesta are committed to ethical recruitment, upholding human rights, non-discrimination, and compliance with all national and international labor and hospitality standards (e.g., UNGP, ILO). You will be expected to support and champion these standards throughout recruitment and employment practices. All applications will be kept confidential. Deadline: Applications will be reviewed on a rolling basis; early submission encouraged. Danville Hospitality LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Key Takeaways · This General Manager position is a senior leadership role overseeing all operations for two Sonesta-branded properties, with direct impact on financial results, guest experience, and brand standards. Join us in delivering memorable guest experiences, building resilient teams, and setting new standards for hospitality in Danville, Illinois, and beyond. Americas Best Value Inn by Sonesta | Signature Inn by Sonesta
388 East Gate Drive, Danville, Illinois 61834 | Phone: 217-446-2400 Overview
We are seeking a dedicated and experienced Hotel General Manager to oversee the daily operations of our hotel. The ideal candidate will have a strong background in hospitality management, demonstrating exceptional leadership skills and a commitment to providing outstanding guest services. As the Hotel General Manager, you will be responsible for ensuring that all aspects of the hotel run smoothly, from front desk operations to guest relations, while maximizing revenue and maintaining high standards of service. Responsibilities

• Oversee daily hotel operations, ensuring compliance with company policies and procedures.
• Manage front desk activities, including check-in/check-out processes and handling multi-line phone systems with excellent phone etiquette.
• Supervise staff across various departments, fostering a positive work environment and encouraging professional development.
• Handle guest relations effectively, addressing any concerns or complaints promptly to ensure guest satisfaction.
• Implement revenue management strategies to optimize occupancy rates and profitability.
• Conduct regular audits of hotel services, including night audits, to maintain quality standards.
• Collaborate with human resources on staffing needs, training programs, and employee performance evaluations.
• Develop and manage budgets while tracking expenses to ensure financial targets are met.
• Maintain strong relationships with guests and provide personalized services to enhance their experience.

Experience

• Proven experience in hotel management or a similar role within the hospitality industry is essential.
• Strong background in supervising staff and managing hotel operations effectively.
• Experience in revenue management and budgeting practices is highly desirable.
• Excellent customer service skills with a focus on guest satisfaction and relationship building.
• Familiarity with hospitality software systems and front desk operations is preferred.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
• Knowledge of human resources practices related to hiring, training, and employee relations is beneficial. If you are passionate about hospitality and possess the necessary skills to lead a team in delivering exceptional service, we encourage you to apply for this exciting opportunity as our Hotel Manager.

Job Type: Full-time Pay: $32,000.00 - $40,000.00 per year Education:

• Bachelor's (Preferred)

Experience:

• total: 5 years (Required)

License/Certification:

• Hospitality Management (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: In person