Systems Engineer - Managed Service Provider

Full-time · Lower North Shore NSW · $90 000 - $110 000 + bonus / allowanceAbout the companyThis well-established, ISO 27001-certified MSP positions itself squarely between the solo IT fixer and the sprawling help-desk factory. Clients are 5 to 100-seat firms in finance, warehousing, retail and the NFP space - turn to the team for business-centric advice on risk, compliance and growth, not just password resets.The founder, an MBA-qualified entrepreneur who also steers a tech start-up, stays hands-on: he joins discovery meetings, co-designs cloud-security blueprints and works alongside engineers to turn ideas into repeatable solutions.The culture is professional yet family-minded - whiteboard problem-solving, Friday team lunches and flexibility for school runs - so you get serious projects and genuine work–life balance in equal measure.What the role looks likeYou'll manage a portfolio of external clients, spending most of your time inside Microsoft 365, Intune and Azure security. Expect hands-on Business As Usual support and projects, from mail/server cut-overs, security improvement, apps deployments, to occasional on-prem server and firewall tweaks. Work is predominately in the office, clients; hybrid WFH days are available once you're fully integrated with the team.What you'll be doing

• Own day-to-day support queues, health checks and minor migrations.
• Assist senior architects on cloud and security projects, learning new tech as you go.
• Harden Microsoft 365 tenants to ISO 27001, Essential Eight maturity
• Translate tech-speak into plain English for owners and CFOs who have outgrown a lone "IT guy" but don't want a faceless mega-corp.

What you need to bring

• At least five years in an MSP or outsourced-IT environment supporting multiple external clients.
• Deep Microsoft 365 skills: Exchange Online, SharePoint Online, Intune, Conditional Access.
• Solid Windows Server / Active Directory knowledge plus basic firewall / VLAN troubleshooting.
• Clear written and spoken English; you'll write client road-maps and brief management and stakeholders.
• Security experience (Defender, MFA strategies, patch compliance) is well regarded.
• Welcome experience in Azure, AWS, Veeam, ITIL, macOS-fleet
• Microsoft / Cisco certs are nice extras.
  

Why you'll enjoy it

• Welcoming, supportive team that values knowledge-sharing - senior engineers are keen mentors.
• Professional environment with regular team lunches and relaxed social events.
• Competitive salary reviewed regularly.
• Flexibility for school runs or family appointments once performance is proven.
• Hands-on exposure to cloud and security tech, plus vendor training events and exam vouchers.
• Clear path to become a business IT consultant—and, long-term, to partnership model similar to accounting firms.
• Subclass 482 / 494 visa sponsorship considered for senior candidates already in Australia.

Ready to sharpen your Microsoft 365 game and still make it home for dinner?
Apply now with your CV—and a short note about your favourite M365 or security win. Every applicant will receive a response; respect is built into the culture you're about to join.