Location
Job description
Position Summary Northern Health is looking for an experienced, highly efficient, and self-directed Coordinator, Enhanced Technical Support to support the Information and Technology Services department.
The Coordinator, Enhanced Technical Support provides advanced IT support to users with specialized requirements, including senior leaders and executive stakeholders. This role requires the ability to troubleshoot complex technical issues, install and configure hardware and software, and manage mixed vendor environments with autonomy and expertise. As a technical liaison, the Coordinator, Enhanced Technical Support interprets client needs and delivers optimal solutions, ensuring timely resolution of issues.
A key aspect of this position is the capacity to engage effectively with executive-level clients, demonstrating exceptional professionalism, discretion, and strategic communication. The Coordinator anticipates and understands the unique needs of senior leadership, providing tailored technical guidance and fostering trust through reliable, high-quality service delivery. Success in this role requires broad technical knowledge, excellent relationship management, and the ability to communicate complex concepts clearly to diverse audiences, including those at the highest levels of the organization.
Starting salary will be approximately from $76,111 to $95,138 and will be based on education, training, experience, and salaries of similar positions. Qualifications
Skills and Abilities:
Where you will be working:
Community:
Information about living, working, and thriving in the area is available through Prince George
More about Northern Health
Northern Health covers nearly 600,000 square kilometers, delivering health services to more than two dozen communities and 55 First Nations communities across the region. We provide both hospital and community-based care to a population of approximately 300,000 people. With a team of over 12,000 staff and physicians, we are committed to offering high quality, person centered care in collaboration with communities and partner organizations throughout Northern BC.
What Northern Health Has to Offer You!
Joining Northern Health means becoming part of a supportive team that values your growth and well-being. Here’s what we provide:
Important Application Information
Please ensure you upload the following documents as part of your application:
International Applicants
Before applying, please review the steps outlined on our Northern Health Careers page: Information for international applicants Comments Competition #: 05749012 Employee Type: PERMANENT FULL TIME Bargaining Unit: NON-CONTRACT Facility: BRUNSWICK BUILDING Location: Prince George, BC Department: NH DH SERVICE DELIVERY Reports To: REGIONAL MANAGER, IT SERVICE DELIVERY Close Date: JUNE 08, 2026
The Coordinator, Enhanced Technical Support provides advanced IT support to users with specialized requirements, including senior leaders and executive stakeholders. This role requires the ability to troubleshoot complex technical issues, install and configure hardware and software, and manage mixed vendor environments with autonomy and expertise. As a technical liaison, the Coordinator, Enhanced Technical Support interprets client needs and delivers optimal solutions, ensuring timely resolution of issues.
A key aspect of this position is the capacity to engage effectively with executive-level clients, demonstrating exceptional professionalism, discretion, and strategic communication. The Coordinator anticipates and understands the unique needs of senior leadership, providing tailored technical guidance and fostering trust through reliable, high-quality service delivery. Success in this role requires broad technical knowledge, excellent relationship management, and the ability to communicate complex concepts clearly to diverse audiences, including those at the highest levels of the organization.
Starting salary will be approximately from $76,111 to $95,138 and will be based on education, training, experience, and salaries of similar positions. Qualifications
- Degree in Computer Science or diploma/certificate in related discipline.
- Five (5) years recent experience relating to Information Technology or an equivalent combination of education, training and experience.
- ITIL (Information Technology Infrastructure Library) Foundation Certificate; ITIL Managing Professional preferred.
- Industry-recognized certification in end-user computing or hardware troubleshooting (e.g., CompTIA A+) or an equivalent combination of education and experience.
- Valid B.C. Class 5 Drivers license.
Skills and Abilities:
- Ability to communicate effectively both verbally and in writing at an executive level
- Physical ability to carry out the duties of the position.
- Ability to deal with others, including members of the public, in a professional and courteous manner.
- Excellent organizational and analytical skills.
- Ability to operate and understand complex equipment.
- Ability to handle high stress situations over the telephone and/or in person.
- Good creative thinking and conceptualizing abilities.
- Thorough knowledge of complex technical issues and common efficient practices in the information technology industry.
Where you will be working:
Community:
Information about living, working, and thriving in the area is available through Prince George
More about Northern Health
Northern Health covers nearly 600,000 square kilometers, delivering health services to more than two dozen communities and 55 First Nations communities across the region. We provide both hospital and community-based care to a population of approximately 300,000 people. With a team of over 12,000 staff and physicians, we are committed to offering high quality, person centered care in collaboration with communities and partner organizations throughout Northern BC.
What Northern Health Has to Offer You!
Joining Northern Health means becoming part of a supportive team that values your growth and well-being. Here’s what we provide:
- Comprehensive benefits including extended health, dental, and a municipal pension plan for part-time and full-time employees. Casual employees have option of paying for benefits.
- Four weeks of vacation after one year of continuous service.
- Financial support for moving expenses for eligible positions.
- Employee referral program with attractive incentives.
- Employer-paid training and leadership development opportunities.
- Access to spectacular outdoor activities and enjoy the shortest commutes in BC.
- Loan Forgiveness Programs offered through Federal and Provincial Government for eligible professions.
Important Application Information
Please ensure you upload the following documents as part of your application:
- Registration number (if you belong to a regulated profession).
- Supporting documents for education and qualifications, such as:
- Program certificates or diplomas.
- High school, college, or university transcripts.
- Cover letter and resume (recommended).
International Applicants
Before applying, please review the steps outlined on our Northern Health Careers page: Information for international applicants Comments Competition #: 05749012 Employee Type: PERMANENT FULL TIME Bargaining Unit: NON-CONTRACT Facility: BRUNSWICK BUILDING Location: Prince George, BC Department: NH DH SERVICE DELIVERY Reports To: REGIONAL MANAGER, IT SERVICE DELIVERY Close Date: JUNE 08, 2026
- All postings with a closing date specified close at 11:59 pm PT
