Clerical Officer - Head and Neck

Clerical Officer - Head and Neck The closing date is 22 April 2026 This post is open to employees of the five LAASP organisations:
The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or The Walton Centre. The successful candidate will join our busy Head and Neck Care Group team on a full‑time basis and will be responsible for registering new referrals, booking appointments via IPM and e‑referral, answering telephone queries and general office tasks. You will work closely with the existing admin team and interact with patients on the telephone. Good communication skills are essential.Responsibilities

• Register new referrals and manage patient records
• Book appointments via IPM and e‑referral systems
• Answer telephone enquiries and provide customer service
• Enter and update data accurately
• Perform general office tasks and support services
• Work well under pressure in a high‑volume environment

Person Specification

• Computer/typing skills RSA2/equivalent
• GCSE or equivalent
• Experience dealing with confidential matters
• Experience working in a busy office
• Understanding of confidentiality issues
• Excellent organisational and customer care skills
• Good communication skills
• Proficient with Word and Excel
• Adaptable and flexible approach to change

Disclosure and Barring Service CheckThis post requires a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.Certificate of SponsorshipApplications from job seekers who require current Skilled Worker sponsorship will be considered alongside other applications.Employer details Employer nameLiverpool University Hospitals NHS Foundation TrustAddressAintree, Lower Lane,
Liverpool, L9 7ALEmployer's website#J-18808-Ljbffr