Service Desk Management – E2

Contract: 12 months (subject to extension).Location: Amsterdam, Netherlands.Salary: Not a constraint for the right candidate!Experience: 8-10 years.Hybrid: 2 days Work from Home 3 days Work from Office
Your Profile & DNA:The Service Desk Management (E2) role is responsible for providing efficient and high-quality technical support to end users, ensuring timely resolution of incidents and service requests. The role also involves mentoring junior team members, improving service processes, and maintaining high customer satisfaction.
Roles & Responsibilities

• Provide L1/L2 technical support for hardware, software, and network-related issues
• Manage and resolve incidents, service requests, and escalations within defined SLAs
• Monitor ticket queues and ensure timely updates and closures
• Perform root cause analysis for recurring issues and recommend solutions
• Collaborate with internal teams (Infrastructure, Applications, Security) for issue resolution
• Maintain accurate documentation of incidents, solutions, and knowledge base articles
• Ensure adherence to ITIL processes (Incident, Problem, Change Management)
• Support onboarding/offboarding activities (user accounts, access provisioning)
• Train and guide junior service desk analysts (E1 level)
• Contribute to continuous improvement of service desk operations

Qualification & Experience

• A Bachelor's or Master's Degree or equivalent.
• 3–6 years of experience in IT Service Desk / Support
• Strong knowledge of Windows/Mac, Microsoft 365, Active Directory
• Experience with ticketing tools (ServiceNow, Jira, etc.)
• Understanding of ITIL processes
• Excellent communication and problem-solving skills

What do we offer?If your profile matches the job requirement and you are interested to be presented to our clients, then please apply and don’t forget to attach your updated CV in line with the JD!This position is for 1 year with possibility of extension. We offer competitive Gross Salary in line with the market standard.Besides that, we offer following benefits, such as:

• 20 days of holiday per year
• Encourage Personal Development - Certification (Certification Charges reimbursed)
• Income Tax Return Filing
• We provide Visa Sponsorship for Candidate & Dependants
• Possibility of bonus

Who we are:A2G Consulting also known as "A2G Technologies" is one of the fastest growing staffing companies in North Brabant region, Netherlands. We cater to Asia and Europe market focusing on high tech & non-high-tech clientele; headquartered in Eindhoven, Netherlands with a branch office in India (Bangalore & Pune) & Dubai. We successfully find a candidate and ensure that they get opportunities in line with their aspirations. We offer visa sponsorship for local & international candidates for career-enhancing opportunities. We strongly believe in equal opportunities and hence have a pool of resources with diversified ethnicity.You will be deployed and work at one of our client sites.