Location
Job description
- Job Title: Business Analyst
- Job Type: Full-time, Hourly
- Bachelor's Degree in Business Management, Economics, Finance, Accounting or Relevant Field Required
Location
- 3 MacArthur Place, Santa Ana, CA, US
Benefits
- Medical Insurance (Health, Dental & Vision)
- Paid Time Off
- 401K
- H1B/Green Card Sponsorship for qualified employee
- Hands-on experience at global industry leader Samsung
- Opportunities for career advancement
Compensation $24-26/hr Top Skills
- Order Management experience / 0-1 years
- Data Analysis / 0-1 years
- Customer communication experience / 0-1 years
Summary The main function is to maintain order management, order allocation and fulfillment, Back Order, communication with internal/external customers, and other responsibilities including not limited to ad hoc report, data analysis, projects involvement. The order management role will be reporting to GPCA CE order management. **
Responsibilities**
- Receive and process customer orders through various channels
- Verify order details, including product specifications, quantities, and delivery requirements
- Ensure orders are entered into the system accurately and promptly
- Track orders from placement to delivery, ensuring timely fulfillment.
- Monitor order status and communicate updates to customers and internal teams.
- Resolve any discrepancies or issues related to orders.
- Address customer inquiries and concerns regarding orders, including changes, cancellations, or returns.
- Provide clear and accurate information about order status, shipping times, and delivery options.
- Build and maintain positive relationships with customers.
- Coordinate with inventory and warehouse teams to ensure product availability.
- Identify and address potential stockouts or delays that may impact order fulfillment.
- Maintain accurate records of all orders, including order history, modifications, and customer communications.
- Generate reports on order volume, processing times, and customer satisfaction metrics.
- Analyze data to identify trends and areas for improvement.
- Ensure compliance with company policies, procedures, and legal requirements related to order management.
- Conduct regular audits to verify the accuracy of order processing and documentation.
Qualifications & Skills
- Bachelor's degree in business management, economics, finance, accounting or relevant field required
- 0-2 years' experience required.
- Strong attention to detail and organizational skills.
- Basic knowledge in order management systems and software a plus (e.g., ERP, CRM).
- Excellent communication and interpersonal skills.
- Eagerness to learn and grow in a professional environment.
- Customer service, Problem-solving, Data analysis, Time management, Team collaboration
Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more! Our vision is ‘We Want to See You Grow' to become the industry leader for both employee and company. For more information about JND, please visit www.jndsolutions.com #Samsung #SantaAna #CA #California #Business #Businessmanagement #Analyst #Analysis #Ordermanagement #CustomerCommunication #Communication #Quantities #Billing #Processorders #Finance #Accounting #Economics #JND
